Organizations thrive when they learn to ask HOW before WHAT.
When I first joined the leadership team at a top-tier business school, eager to apply my skills as a graduate of the MBA program and a brand consultant in the corporate world, I discovered that our strategic goal was to become the best public business school in the United States.
It was a laudatory aspiration to be sure. Who could argue with it? However, I soon realized the plan was heavy on things we would DO to gain that goal, but very light on HOW we would do it. In an academic environment, with its fiefdoms and diversified management perspectives, this encouraged a focus on the productivity and results of our individual programs and departments, rather than the broader school or the university. Continue reading “Leading in higher education with emotional intelligence”